How can we help?

Support at 10KC

Emily B
Emily B
  • Updated

Our amazing Customer Success Managers and Support Team at 10KC have the same goal in mind: to help you and deliver a world-class product experience. Here’s an overview of how each team can support:

Customer Success Manager

Your Customer Success Manager (CSM) is here to help you achieve your program goals, and support you in tracking your success and opportunities along the way.

Support Team

The Support Team at 10KC is here to help you understand and get the most out of your experience with the product.

Wondering who to contact? See the table below for common requests:

Support

CSM

Product how-to questions

Employee/member adoption strategy

Reporting a bug

Adding a new program or curriculum

Product feedback

Launch planning

Re-matching a pairing

Program best practices

Setting up or publishing Office Hours

Measuring program success

Member file update support

Promotion and communication planning

To reach out to your CSM, please use the contact details provided to you. If you are unsure of your CSM contact, please reach out to support as indicated below.

To reach the Support Team, you can email us directly at support@tenthousandcoffees.com or message us on the platform. To message us, start by selecting your profile photo, from the drop-down list, and selecting Help Chat. This will open a chat window where you can message support directly.

 

Related to

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request

Comments

0 comments

Please sign in to leave a comment.