How do Office Hours surveys measure and drive business impact?

👥 Target: Admins

All Office Hours event templates feature feedback surveys that measure leading indicators of business impact. Surveys allow participants to share feedback on the drivers of retention, performance, and career mobility.

Office Hours Survey

All Office Hours participants have the opportunity to respond to this feedback survey:

Question Order	Survey Question	What is being measured?
1	How valuable was the conversation?	Event Satisfaction
2, 3	One to two specific questions unique to the event template. See list below.	Leading indicators of business impact
4	Share a story, learning, or interesting insight from the Office Hour.	Event Satisfaction
5	Who else do you want to see host an Office Hour?	Host Nominations
6	What could be improved about Office Hours as a feature?	Product Feedback

Office Hour Template Survey Questions

Some Office Hours event templates come with one to two additional unique questions. If an Office Hour template is not listed below, it does not contain additional questions.

Office Hour Template	Survey Questions	Member Outcomes The immediate, measurable goals for the program, i.e. "Leading Indicators"	Business Outcomes The impact we aim to influence longer-term, i.e. "Lagging Indicators"
Career “Ask Me Anything” Chat	I received and / or shared valuable career advice as a result of this Office Hour.	Career Progression	Career Mobility
Career “Ask Me Anything” Chat	I believe this is a company where I can have a successful career.	Connecting & Feeling Valued	Retention
Leadership Fireside Q&A	I have deepened my understanding of our business and how my work fits into the bigger picture as a result of this Office Hour.	Leader Access	Performance
Team Recruitment Chat	I gained insight into the job(s) I'm interested in pursuing as a result of this Office Hour.	Career Progression	Career Mobility
DEI Champion Roundtable	I feel more included and supported at my company as a result of this Office Hour.	Connecting & Feeling Valued	Retention
DEI Champion Roundtable	I believe this is a company where I can have a successful career.	Connecting & Feeling Valued	Retention
Culture Building Q&A	I feel more connected to our leaders and understand company strategy better as a result of this Office Hour.	Leader Access	Performance
New Hire Roundtable	I have deepened my understanding of our business and how my work fits into the bigger picture as a result of this Office Hour.	Leader Access	Performance
New Hire Roundtable	I feel more connected to my colleagues as a result of this Office Hour.	Connecting & Feeling Valued	Retention
Listening Roundtable	I feel more included and supported at my company as a result of this Office Hour.	Connecting & Feeling Valued	Retention
Team Roundtable	I feel better equipped to succeed in my role as a result of this Office Hour.	Knowledge, Skills, & Abilities	Performance
Team Roundtable	I feel more connected to my colleagues as a result of this Office Hour.	Connecting & Feeling Valued	Performance
Cross-Team Roundtable	I feel better enabled to work across teams / divisions within the company as a result of this Office Hour.	Knowledge, Skills, & Abilities	Performance
New Leader Team Roundtable	I feel better equipped to succeed in my role as a result of this Office Hour.	Leader Access	Performance
New Leader Cross-Team Roundtable	I feel better enabled to work across teams / divisions within the company as a result of this Office Hour.	Leader Access	Performance
“Ask an Expert” Q&A	I learned something new that will help me achieve my career goals.	Knowledge, Skills, & Abilities	Performance
“Ask an Expert” Q&A	I feel my organization is investing in / recognizing me by providing this opportunity.	Knowledge, Skills, & Abilities	Performance

Can Office Hours survey questions be customized?

The questions included in the survey can be customized at the template level. They cannot be customized at the individual Office Hour level.

⭐️ Tip: While it is possible to customize the questions for each template, the questions that are included were thoughtfully crafted to measure the business impact associated with that particular template. Keeping questions consistent across templates allows for benchmarking event types.

Host questions cannot be customized.

How many questions can a survey have?

Participant surveys can have a maximum of 7 questions. Host surveys are currently limited to 3 questions.

Office Hours Survey Template Questions for Hosts

All Office Hours Hosts have the opportunity to respond to this feedback survey:

Office Hour Template	Survey Question	Possible responses
All templates	How valuable was the conversation?	😄 - Very valuable 🙂 - Somewhat valuable 😕 - Not valuable
All templates	What were your top 2-3 takeaways from the Office Hour? This is your opportunity to share an interesting insight, story, or learning that you took away from the Office Hour.	Freeform text box
All templates	When would you like to host your next Office Hour?	🔘 Next Month 🔘 Next Quarter 🔘 Not Sure

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How do Office Hours surveys measure and drive business impact?

Office Hours Survey

Office Hour Template Survey Questions

Can Office Hours survey questions be customized?

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Office Hours Survey Template Questions for Hosts

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Office Hours Survey

Office Hour Template Survey Questions

Can Office Hours survey questions be customized?

How many questions can a survey have?

Office Hours Survey Template Questions for Hosts

Was this article helpful?

Comments