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Why can I not follow an email link?

Emily B
Emily B
  • Updated

Members experiencing issues following email links may be experiencing one of the following issues.

  • The resulting link takes the user to a third-party page or has an internal loading error this is typically due to security measures established by the company email or network a member is using.
  • Settings may cause email links to have a safeguard on them to prevent malicious attacks.

Members should contact their company or school IT for further assistance or edit their email settings to allow for access to Ten Thousand Coffees links.

Members who experience a page loading issue when clicking on a link are recommended to hard refresh their browsers.

Members who have missing or 'incorrect' links please reach out to us at and our Support Team will provide assistance.


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