We are so excited to welcome you to the 10KC Community! We’ve created this Welcome Package to prepare you for your upcoming implementation.
Stages
We'll set up and launch your program in 4 easy stages:
- Kick Off: align on program and launch objectives and how we'll accomplish them together
- Design: design the member experience and set up technical integrations
- Launch Readiness: prepare for launch by reviewing and testing the site
- Launch: send invitations and launch communications
10KC will be here to help every step of the way, and will work with you to launch a program that's:
🎯 Aligned with your Organizational Objectives
💫 Designed off 10KC's Best Practices and customized to meet your needs
📣 Communicated to the right people, at the right time, with the right messaging
🔁 Integrated with your technology
Project Team
These are the people we'll need from your team to support us, along with the expected effort:
Role |
Responsibilities |
Expected Effort |
| Program Sponsor | Aligns the Program with organizational objectives | 2 - 5 hours |
| Program Manager | Designs the program to drive the objectives | 5 - 15 hours |
| Member Data Lead | Shares member data to help us create and measure program success | 1 - 4 hours |
| IT Lead | Sets up technical integrations | 1 - 4 hours |
* Expected Effort is an estimate of all effort during the implementation, including meeting commitments and offline work to be completed, and assumes moderate adaptations to 10KC's best practices.
Project Timeline & Outcomes
During each stage of the implementation, we'll work together to create and finalize the required project outcomes, each which is supported by specific people on your team. We've also included our recommended timing based on our standard implementation approach.
Remember: at 10KC, everything starts with a best practice that your team can take as-is, adjust to meet your needs, or completely customize.
Timing |
Outcome(s) |
Owner(s) |
|
Week 1 |
Objectives | Program Sponsor |
| Audience | Program Sponsor + Program Manager | |
| Program experience | Program Sponsor + Program Manager | |
| Project team | Program Sponsor + Program Manager | |
| Launch date | Program Sponsor + Program Manager | |
|
Week 2 - 3 |
Member data | 10KC + Program Manager + Member Data Lead |
| Hub branding | 10KC + Program Manager | |
| Technical set up | 10KC + IT Lead | |
| Communications plan | 10KC + Program Manager | |
| Feedback surveys | 10KC + Program Manager | |
| Program content | 10KC + Program Manager | |
| Match rules | 10KC + Program Manager | |
| Translations* | 10KC + Program Manager | |
|
Week 4 |
Site testing | Program Manager + IT Lead |
| Review and approve program | Program Sponsor | |
| Execute pre-launch communications | Program Sponsor + Program Manager | |
| Share launch member data | Member Data Lead | |
|
Week 5 |
Execute launch communications plan | Program Sponsor + Program Manager |
| Invite members | 10KC | |
| Member opt-in | Members | |
|
Week 6+ |
Create matches | 10KC + Program Manager |
| Send matches | 10KC | |
| Publish Office Hour(s) | Program Manager + Office Hour Host(s) | |
| Development Program Meetings begin | 10KC | |
| Introductions Begin | 10KC |
* If in scope; expect to add 1 - 2 weeks to the standard implementation timeline
** If applicable. Feature Design includes: match criteria, feedback surveys, schedule/frequency, configurations, connection topics (Introductions conversation starters, Development Program curriculum, Office Hour topics)
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