Users can now opt-in to share their interaction data like clicks and navigation paths. This will allow us to create "session replays". Here is how they can discover and turn it on under Profile Settings.

Participation is voluntary and data is securely handled. See this section of the help center article to see how we protect privacy and what data is collected.

Here’s an example of a “session replay” that is enabled by this feature. If you want to view a replay, simply create an account on PostHog using your 10KC SSO credentials. Review the section below on PostHog if you’d like a quick walkthrough.

Note: 10KC employees are auto-enrolled in and cannot opt-out.

Implementations: We can ask customer admins to enable sharing usage activity before an implementation gets underway. We can then review their actions on platform. This will allow us to offer better support and proactively discover areas of friction or confusino.

Support: When members run into issues, we can ask them to turn on sharing usage activity so we can see what they are experiencing, which should lead to faster resolutions.

Funnel analysis: Personally, I’m most excited about this. We’ll be able to earn from users who do (or don't) adopt features. We’ll be able to watch users as they go through a funnel.