👤 This article is for Hub or Tenant Administrators.
What is the Introductions Notification Schedule?
10KC's Introductions Notification Schedule allows Administrators to select specific days or dates that Introductions notifications are not sent automatically from the platform. This allows participants to receive Introductions notifications at a time when they are available to action them, improving program participation rates and optimizing the user experience.
Edit Introductions Notification Schedule
In the left navigation menu of your Hub, click Introductions > Schedule
Scroll to Introductions notification schedule and click Set notification schedule
Set specific days of the week
Select days of the week to allow notifications from going out on those days
De-select days of the week to prevent notifications from going out on those days
Set a dates or ranges of dates, click Add date
To add one single date, add a Label and select the date twice > Save
To add a range of dates, add a Label and select the start and ed dates of the range > Save
To bulk add dates, click Try bulk add options and follow the instructions on the screen
Note: Labels are visible to Administrators only
Once you add dates to prevent notifications going out on specific days or dates, the system will automatically queue notifications to be sent on the next available date.
10KC's Best Practices
If you are setting a date range for a period of time that's longer than the delay between two Introductions notifications, consider pausing Introductions altogether. Otherwise, the system will queue all notifications and all notifications will be released on the next available date. This will result in multiple notifications going out on the same date.
Prevent Introductions notifications from going out on weekends
Prevent Introductions notifications from going out on major holidays
While customizing the Introductions notifications schedule to optimize when users are receiving notifications, consider that consistency in the user experience is ideal. Members receiving Introductions at the same approximate time every month creates a predictable experience and creates excitement and anticipation leading up to the Introductions date. Due to this, be thoughtful about when you are preventing notifications from going out.