👤 This article is for Hub Administrators, Development Program Managers, or Development Program Administrators.
This article will equip Hub Administrators, Development Program Managers, and Development Program Administrators with a comprehensive understanding of Development Program surveys, enabling them to effectively configure, manage, and leverage both Meeting Surveys (Check-ins) and Program Surveys to gather crucial participant feedback and track program impact.
You can use the index on the right side of this page to quickly jump to specific sections as needed.
✅ Introduction to Development Program Surveys
Development Program Surveys are automated questionnaires designed to gather valuable feedback from participants at various points throughout your program. They are powerful tools designed to help you:
Confirm that members are on track and completing their program sessions.
Measure the impact of the program on organizational objectives.
Receive valuable participant feedback for future program consideration and continuous improvement.
10KC has two types of surveys:
Meeting/Session Surveys
Program Surveys (Standalone/Scheduled)
✅ Meeting Surveys (Check-ins)
These are quick pulse-check surveys directly connected to and sent automatically after each program session. They are linked out from the bottom of the Development Program session emails and included in progress summaries, which are often sent approximately two weeks following each meeting in a monthly program. Meeting Surveys are designed to collect immediate, session-specific feedback.
They are important because they:
Remind participants to provide timely feedback on the session they just completed.
Prompt pairs to meet in case they haven’t yet, serving as a gentle nudge for engagement.
Allow Administrators to monitor progress and gather essential feedback throughout the program, enabling proactive intervention.
10KC's default Check-in has three questions:
✅ Program Surveys (Standalone/Scheduled)
These are longer, more comprehensive surveys not linked to a specific session. While typically sent at the end of the program, they can be scheduled and added at any point. Program Surveys are used to collect broader feedback on the program as a whole, its overall impact, and participant experience.
They are important because they:
Allow for a comprehensive assessment of the entire program's effectiveness.
Help measure the program's impact on broader organizational objectives.
Gather holistic participant feedback on their overall experience.
Provide insights for improving future program iterations and design.
10KC offers a wide range of recommended and templated Development Program Survey per type of program available within your hub, typically comprising around 10 questions per template. While these templates are ready to use (and using them enables 10KC to compare your survey responses against other clients for valuable benchmarking data), you also have the flexibility to customize them or create your own questions from scratch.
✅ Understanding Survey Question Types
Development Program Survey Questions can be in various formats to best capture the feedback you need. Any question can be set as optional or mandatory for participants to answer.
Freeform: Allows participants to type a free-text response.
Multiple choice: Participants can select multiple answers from a list you provide.
Single choice: Participants can select only one answer from a list you provide.
Scale: Questions that use a predefined numerical or qualitative scale for responses. Options often include:
Scale: Disagree - Agree
Scale: Not at all - Extremely
Scale: Not likely - Extremely likely
Scale: Loved it - Skipped
Dynamic skills: Questions designed to allow participants to select which of the skills assigned to their Meeting/Session they worked on. The skills presented are those linked to the session in the schedule meeting content itself. Administrators can link up to 3 skills to each meeting/session.
✅ Managing & Editing Development Program Surveys
The Surveys tab is your central hub for creating, managing, and launching surveys within your Development Program to gather feedback from participants.
To access and manage your surveys, navigate to your Development Program and then in the left navigation menu, click Surveys.
Creating New Surveys
To create a new survey, click the "Create survey" button (located in the upper right corner of the tab).
When creating a new survey, you can choose to select either:
From a 10KC template.
From a previous survey you've used in your account.
Start from scratch to build a custom survey.
When you add a new survey, it will initially appear in the Draft tab. You will need to publish it once it's ready to go live.
Adding and Editing Questions
When editing an existing survey or creating a new one:
You can always add new questions to the templated survey questions.
You can drag and drop questions to reorder their appearance in the survey.
For each question, you can toggle it on to be required, ensuring participants must answer it before submitting the survey.
When adding or editing a question, you will need to select its Question Type from a dropdown menu.
Click "Save" after editing each individual question.
Enabling a Skill Based question
To leverage skill-based insights from your sessions, you can enable Dynamic Skill questions in your Meeting Surveys.
Development program sessions can be tagged with specific skills that the session focuses on, encouraging participants to build these skills. These session-specific skills are added while editing the meeting content.
Once skills have been assigned to a session, you can then add a Dynamic Skills question to the Per Meeting feedback survey (check-in). This question allows participants to select which of those pre-assigned skills they focused on during the session. The skills you linked to the session will automatically appear as options for the participant when they are completing the survey.
Enabling Compliments (Meeting Survey Only):
When editing a meeting survey, you have the option to enable compliments. If enabled, participants can send compliments to their matches after filling out the survey. These compliments will be shared with the matches afterwards.
Linking Surveys to Your Program Schedule ((Standalone/Scheduled)
While Meeting Surveys (Check-ins) are automatically linked to their respective sessions, Program Surveys (Standalone/Scheduled) must be explicitly added to your program's schedule. Once you have created and published a Program Survey, you will need to go to the Schedule tab to link it.
From there, you will attach the survey to a "Survey" element within your schedule and determine its target audience (who will receive it and when).