👤 This article is for Hub Administrators, Development Program Managers, or Development Program Administrators.
This article guides you through using the Development Program Data Dashboard, a tool designed to help you manage and measure the success of your programs. Learn how to navigate the dashboard, interpret key metrics for sessions and participant progress, and leverage its features for insightful program analysis.
You can use the index on the right side of this page to quickly jump to specific sections as needed.
Navigate to your Development Program
Login to your 10KC Hub
In the left navigation menu of your Hub, go to Development Programs > Manage Programs
Don't see this option? You may not have the proper permissions
Click on the Draft tab (if your program is unpublished) or the Live tab (if your program is published) to locate your program
Select the program
✅ Sessions Overview
Conversation Rating: The overall percentage of participants who indicate they are "loving" or "liking" their sessions, based on submitted feedback surveys.
Total Pairings: The total number of unique pairings in a specific program cycle, or an aggregate view across multiple cycles.
Total Completed Surveys: The total number of feedback surveys submitted by participants since the last session has completed. Please note: Anyone who selected "skipped session" is not included in this calculation.
Skipped Sessions: The count of sessions that have been explicitly skipped by pairs in the program so far.
✅ Highlights
The "Highlights" section provides quick, high-level metrics on overall program engagement and activity.
Survey Completion Rate: Understand participant engagement by seeing the total number of surveys submitted divided by the total number of participants in the program.
Pairings Have Met: Know how many pairings have successfully connected. A pair is considered "met" if at least one participant in the pair has submitted feedback confirming they've met.
Pairings Skipped Session: Identify the total number of pairs who have indicated they skipped their sessions.
✅ Sessions Completed Per Meeting
The "Sessions completed per meeting" section provides a quick overview of engagement and feedback for each session within your program.
What This Section Displays
All Program Sessions: This table lists every session scheduled in your program.
Completion Progress (Green Bar): For each session, a green progress bar indicates the percentage or number of meeting surveys that have been completed by participants. This helps you quickly gauge feedback submission rates.
Feedback Metrics (e.g., Heart/Thumbs Up Icons): You may also see icons like a heart or a thumbs-up next to numbers (e.g., "31 / 62"), which represent key feedback metrics like positive responses or overall engagement for that session.
Accessing Session Feedback Details
If you click on any individual session listed in this table (e.g., "Session 1: Goal Setting & Getting to Know Each Other"), a drawer will open, providing detailed feedback for that specific session.
Accessing Session Feedback Details
If you click on any individual session listed in this table (e.g., "Session 1: Goal Setting & Getting to Know Each Other"), a drawer will open, providing detailed feedback for that specific session.
Within the session feedback drawer:
A summary of all the survey questions asked for that session.
The ability to filter feedback based on sentiment (e.g., Positive, Neutral, Negative).
The option to download a report of all feedback for the session.
Detailed participant feedback, allowing you to review individual responses.
You can also click on the "Compliments" section to see any compliments participants have left for each other. Participants are made aware that these compliments are shared with program managers.
Understanding Sentiment Scores: In various feedback surveys, you may see Sentiment Scores which give a quick view of the overall sentiment of the participant feedback (i.e., if it's Positive, Neutral, or Negative).
Skipped Session Feedback: This section within the session feedback drawer provides insights into why some members are not completing their program sessions. When participants indicate a skipped session, they are prompted to provide feedback with the following default options (not customizable), along with an "Other" option for free-form feedback:
We have scheduled a meeting in the future
I messaged them but did not get a response
They were not available to meet
I am not available to meet
Not interested in the session topic
I don’t understand what I’m supposed to do
Other (free-form feedback)
Managing Session Feedback Submissions and Reminders
You can click on the "Participants" tab to see a detailed list of who has and has not submitted feedback for that specific session.
To prompt participants who haven’t submitted feedback:
You can trigger a progress summary to everyone who has not yet given feedback for that session.
Alternatively, you can use the 🔔 bell icon to individually trigger feedback reminders for specific participants.
✅ Member Progress
The "Member Progress" table allows you to track individual engagement at the member level and identify your most engaged participants throughout the program.
Sessions Completed: We track session completion using feedback surveys. A session is marked as completed if any one member in the pair or group completes their check-in for that session.
Mentor Feedback Rate and Session Rating: These metrics are calculated based on session feedback submitted by the mentor for their mentee (in a 1:1 mentorship program) or their group of mentees (in a group mentorship program).
Group Mentorship Calculation: For group mentorship programs, we calculate the average of feedback submitted by the mentor for all their mentees.
✅ Skills Overview
The "Skills Overview" section provides insights into the skill development taking place within your program.
This section is relevant for programs that have:
Attached specific skills to each of their sessions.
Included the "Dynamic skill" question in their meeting surveys. This question is typically phrased as: "In this session, you were given the opportunity to discuss, practice and apply your skills. Which skills did you work on?"
Within this overview, you will be able to see a breakdown of the skills worked on by participants throughout the program, based on their responses to the dynamic skill question in the meeting surveys.
✅ Filtering by Hub Segments
The Data Dashboard includes a dedicated section that allows you to analyze your program data by various segments configured in your account. This provides a detailed view of your participants and how they are matched, helping you understand the distribution within your program.
Group by Segments: You can select how to "Group by" segments, such as Role, Department, Location, or any other custom segment relevant to your organization.
Key Views: This section provides two primary views based on your selected segment:
Confirmed Participants by Segment: This view shows the breakdown of your program's confirmed participants across the selected segment. For instance, if grouped by "Role," you can see the number of members (and their percentage) in each role (e.g., "Individual Contributor," "Manager," "Sr. Manager," "Director," "Sr. Manager," etc.).
Number of Pairings by Segment: Below the participant breakdown, you'll see the number of matches by the selected segment. This is useful for understanding how pairings are distributed. For example, if grouped by "Role," you could see pairings like "Individual Contributor - Manager" or "Director - Sr. Manager."
✅ Viewing Survey Data
In the left navigation menu of the cycle, select Surveys.
Locate the survey you wish to view.
Click on the three dots (...) next to the survey name.
Select "View Data" (or similar option).
From this view, you will be able to see all the collected feedback, and you'll also have the option to download a CSV file of the results for further analysis.