At 10KC, we're dedicated to providing a world-class product experience to help you achieve your goals. That's why we have two dedicated teams to support you: Customer Success Managers (CSMs) and our Support Team.
Your CSM: Your Success Partner
Your CSM is your personal guide to help you get the most out of your 10KC program. They'll work with you to:
Define your program goals
Track your progress and identify opportunities
Develop strategies for employee/member adoption
The Support Team: Here to Help
Our Support Team is here to answer your questions and ensure you can fully utilize the product's features. They can assist you with:
Product how-to questions
Reporting bugs
Setting up Office Hours
Any other product-related inquiries
Who to Contact? A Handy Guide
Use this table as a quick reference for who to reach out to for specific needs:
Request | Contact |
Product questions or troubleshooting | Support Team |
Program goals, adoption strategy, or program best practices | CSM |
Reporting a bug, adding a program, or member file updates | Support Team (can also be directed to your CSM) |
Launch planning, re-matching a pairing, promotion and communication planning | CSM (Support Team can help connect you) |
Reaching the Support Team
Email us directly at [email protected]
Message us through the platform:
Select your profile photo.
Choose "Help Chat" from the dropdown menu.
A chat window will open where you can message support directly.
Reaching Your CSM
Use the contact details provided to you directly. If you can't locate them, reach out to the Support Team using the methods mentioned above and we can help you get in touch with your CSM.