👤 This article is for Hub Admins and/or Dev Pro Managers
In this Article we will take you through the steps of generating a mailto link. This will allow members / participants to conveniently contact you for questions, comments, or concerns by clicking on your email address, opening up an email draft.
✅ Steps
Navigate to the content in question you’d like to modify.
This process will work with Development Program steps, Welcome Page content, Office Hour description fields, and other rich text editors throughout the system when entering long-form content.
Add the static text that you will turn into a clickable link.
It might say something like “contact us for any questions” or “reach out to NAME for more information” as two examples.
Highlight the text in question with your cursor or mouse and then click on the hyperlink button in the toolbar.
In the “Enter link:” field, add mailto:[email protected] making careful note of the syntax and lack of spaces. Then, hit save.
You can test your link in the preview mode.
It should prompt the creation of a new email from your default mail provider on your computer. If you do not have one setup, the mail provider setup wizard will appear instead. Both represent successful outcomes.
Once satisfied, be sure to update or save the page or content you’re modifying before moving on.
⭐️ Best Practices
It’s great to ensure your community members can ask questions, but it’s even better to create an FAQ resource that answers the most common and frequent ones. Though you can link out to your bespoke FAQ from 10KC, you’ll need to host it yourself in a shared drive, Intranet, or external hosting platform of some kind.
Some frequently asked questions are already answered in the 10KC Help Center, whereas others you may wish to create a bespoke repository for.
Be sure to also cross-reference with the Learning Library we've created for you and our other clients.