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✅ About 10KC's Manager Effectiveness Pathway
10KC's Manager Effectiveness Pathway empowers your managers by pairing them with peers for collaborative mentorship. This pathway fosters a culture of learning and support, allowing managers to share best practices, gain new perspectives, and refine their leadership skills through regular, impactful conversations with their peer mentor.
✅ Objectives & Outcomes
In strengthening managers' leadership abilities, the 10KC Manager Effectiveness Pathway enables managers to drive high performance within their teams, creating a ripple effect of positive change throughout the organization.
Pathway Objectives
10KC's Manager Effectiveness Pathway is intended to drive these KPIs:
Employee Engagement: When managers are equipped with the skills and knowledge to lead effectively, they can create a more positive and engaging work environment for their teams, leading to higher levels of motivation and productivity.
Team Performance: Effective managers contribute to stronger teams, leading to better collaboration, innovation, and overall performance.
Retention: Employees often leave because of bad managers. Equipping managers with strong leadership skills ensures the retention of their team.
Bench Strength: Stronger leadership development helps create a pipeline of future leaders for the organization and better succession planning.
Mentee Outcomes
10KC's Manager Effectiveness Pathway is intended to drive and will measure the following Member Outcomes for Managers:
↑ Role Effectiveness
↑ Team Performance
↑ Career Development
↑ Feeling Valued
↑ Connection to Colleagues
↑ Intent to Stay
Mentor Outcomes (if not doing peer-to-peer mentoring)
10KC's Manager Effectiveness Pathway was built as a peer-to-peer solution. However, it does work using a traditional mentee-mentor format. If deployed as mentee-mentor format, here are the following Member Outcomes for Mentors:
↑ Leadership Skills
↑ Mentorship Skills
↑ Career Advice
↑ Connection to Colleagues
↑ Mentor Recognition
↑ Intent to Stay
✅ Recommended Pathway Settings
With 10KC's Learning Pathways, you can purposefully blend a variety of customizable social learning experiences using 10KC Features (Development Programs, Office Hours, Introductions) to directly accelerate manager skill development, productivity, and team performance.
Included Features
The Manager Effectiveness Pathway includes:
Development Programs
Office Hours
Networking Introductions
Here's the Recommended Sequence:
Manager Effectiveness Mentoring
[Office Hour] Managerial Communication and Team Transparency
[Office Hour] Leading Through Change: Adapting Your Style in a Dynamic Environment
[Office Hour] Networking for Growth: Building Your Leadership Circle
Manager Essentials Networking
Recommended Skills
These are the skills covered in the conversation guides of the Manager Effectiveness Pathway.
Earning trust
Building rapport
Giving feedback
Difficult conversations
Delegating effectively
Empowering action
Coaching skills
Performance talks
Spotting burnout
Setting boundaries
Navigating change
Embracing growth
Recommended Profile Segments
Your Pathway will come pre-loaded with recommended segments. These include:
Role (pre-populated with our best practice values = IC to VP+)
Business Unit
Here are some other segments to consider adding based on your organization's preferences:
Job Function/Family
Management Level
Position Level
City/Country/Office
✅ Development Program Settings
Development Program Description
10KC's Manager Effectiveness mentoring experience connects you with a peer mentor for personalized guidance and support, helping you develop essential skills like communication, team building, and conflict resolution. Become a more confident and impactful leader, creating a more engaged and productive team.
Recommended Eligibility
10KC recommends that Managers (ideally new to the role) are considered for this peer-to-peer mentoring experience. If delivering via mentee/mentor format (i.e. not peer-to-peer), please ensure mentor has a minimum of 1 year of management experience.
Recommended Match Criteria
Profile Segment | Match Rule | Match Type |
Role | Equal level | Required |
Business Unit | Outside of business unit | Required |
Language | Based on member selection | Required |
City/Country/Office | Based on member selection | Preferred |
Development Program Duration
We recommend participants meet once per month, running 6 months in total.
Development Program Conversation Guides
Conversation Guides are pre-loaded in the Development Program 10KC Library. Here are the recommended Manager Effectiveness Conversation Guides:
Session 1: Building Trust and Relationships
Session 2: Communication and Feedback
Session 3: Delegation and Empowerment
Session 4: Coaching and Performance Management
Session 5: How to Prevent Team Burnout
Session 6: Leading Through Change
Development Program Skills
Development program skills are the skills that are linked to a specific session within the curriculum. They highlight the skills that participants will work on should they follow the curriculum.
Session | Skills |
Session 1: Building Trust and Relationships |
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Session 2: Communication and Feedback |
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Session 3: Delegation and Empowerment |
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Session 4: Coaching and Performance Management |
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Session 5: How to Prevent Team Burnout |
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Session 6: Leading Through Change |
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Adding Skills to Your Development Program Curriculum
You will need to ensure your skills are correctly tagged to your curriculum sessions. To do so follow the steps below.
Navigate to the admin view of your development program schedule
Hover over a session and select the pencil button to 'edit step'
Scroll down until you see the box that reads "Select up to three skills for this session (Optional)"
Begin typing the respective skill for that session
Select the skill in the drop-down menu to confirm it in the session
Repeat steps 4 & 5 for the second skill in that session
Select "Next" on the bottom right & "Save" on the bottom right of the next screen
Congrats! 🎉 You've linked skills to your session!
Development Program Touch-Point Survey Questions
The touch-point surveys occur after every session in a development program. They consist of three questions that gauge a participant's sentiment of the overall meeting.
Adding the Skills Question to Your Development Program Touch-Point Survey Questions
Follow the steps below to add the skills question to your development program.
To access the development program touch-point survey questions, navigate to the "Surveys" tab on the left side legend when in your development program
You will see the "Meeting survey(s) - Touchpoint-default" as the first survey in your program.
Select the three dots on the right-hand side and click 'edit'.
From there select 'next', and you can see the two default questions pre-loaded.
You will need to click "add question", found at the bottom of the screen, then paste question 3 from the "Recommended Development Program Touch-Point Survey Questions" table in the question box, and select 'dynamic skills' as the question type.
Note: We recommend you make this a required question to ensure you receive accurate data.
Finally, click save and the question is added to your touch-points surveys.
Development Program Touch-Point Survey Questions
| Question | Question Type |
Question 1 | What best describes your chat? | Scale: Loved it > We skipped this meeting |
Question 2 | Please elaborate why you picked that option: | Free text |
Question 3 | In this session, you were given the opportunity to discuss, practice and apply your skills. Which skills did you work on? | Dynamic Skills |
Recommended Development Program Final Survey Questions
For Mentee
Member Outcome | Question | Question Type |
Role Effectiveness | I feel better equipped to succeed in my role as a result of this program. | Scale: Disagree > Agree |
Team Performance | I have observed an improvement in team performance since participating in the program. | Scale: Disagree > Agree |
Career Development | I have made progress on my career development goals. | Scale: Disagree > Agree |
Feeling Valued | I feel my organization is investing in / recognizing me by providing this opportunity. | Scale: Disagree > Agree |
Connection to Colleagues | I feel more connected to my colleagues as a result of this program. | Scale: Disagree > Agree |
Intent to Stay | I believe this is a company where I can have a successful career as a result of this program. | Scale: Disagree > Agree |
NPS | I would recommend this program to a colleague. | NPS |
Highlights & Improvements | What were the most valuable aspects of this program? What could be improved? | Open Text |
For Mentor (if not doing peer-to-peer)
Member Outcome | Question | Question Type |
Leadership Skills | I was able to practice and/or develop my leadership skills as a result of this program. | Scale: Disagree > Agree |
Mentorship Skills | I feel more confident in my mentorship abilities as a result of this program. | Scale: Disagree > Agree |
Career Advice | I received and / or shared valuable career advice. | Scale: Disagree > Agree |
Connection to Colleagues | I feel more connected to my colleagues as a result of this program. | Scale: Disagree > Agree |
Mentor Recognition | This program will help demonstrate my contribution as a mentor at my company. | Scale: Disagree > Agree |
Intent to Stay | I believe this is a company where I can have a successful career. | Scale: Disagree > Agree |
NPS | I would recommend this program to a colleague. | NPS |
Mentee Growth & Development | What were the most significant areas of growth or development you observed in your mentee? | Open text |
✅ Recommended Office Hours
Office Hours enable pathway participants to develop new skills, connect with senior leaders, and build a strong community with their peers. These dedicated sessions provide a platform for learning, networking, and fostering a sense of belonging within the pathway.
10KC recommends hosting these 3 Office Hours as part of your Manager Effectiveness Pathway:
Office Hour 1: Managerial Communication and Team Transparency
Why Host this Office Hour?
By attending this workshop, managers will gain valuable insights and practical tools to elevate their communication skills, foster a positive team culture, and drive team performance.
Recommended Host
An influential leader who has experience facilitating workshops and understands how effedtive communication drive culture & performance.
Event Description
Effective managerial communication is the cornerstone of high-performing teams. This interactive workshop will provide managers with actionable strategies to cultivate influence by learning how to build trust and inspire action through open communication and collaborative decision-making. We will also delve into fostering transparency by exploring the benefits of transparent communication within teams and gaining insights into establishing a culture of openness and trust.
Agenda
Here’s a detailed agenda that the Host will be using to guide the conversation.
Registration Question
What challenges do you currently face in your role related to communication and fostering transparency within your team?
Size
Maximum 25 participantsOffice Hour 2: Leading Through Change: Adapting Your Style in a Dynamic Environment
Why Host this Office Hour?
Empower sponsees with skills for effective communication, leadership, and career advancement.
Recommended Host
An executive who's experienced in communicating change, managing resistance, and keeping teams engaged.
Event Description
The only constant in the workplace is change. This panel discussion will feature seasoned leaders sharing their experiences and insights on how to effectively communicate change, manage resistance, and keep teams engaged and productive during transitions. Participants will gain actionable tips for staying agile and adapting their leadership style to meet evolving challenges.
Agenda
See detailed agenda here.
Registration Question
If you could ask the panellists one question about leading through change, what would it be?
Size
Maximum 25 participantsOffice Hour 3: Networking for Growth: Building Your Leadership Circle
Why Host this Office Hour?
Managers build relationships, exchange ideas, and expand their leadership circle through guided networking.
Recommended Host
An Executive.
Event Description
Networking is essential for professional growth, yet many managers struggle to make meaningful connections. This networking event will provide a structured format for participants to build relationships with peers and mentors, exchange ideas, and expand their leadership circle. This event will include guided activities and discussion prompts to foster authentic connections and create a lasting impact.
Agenda
See detailed agenda here.
Registration Question
Reflecting on your current network, what types of connections do you feel are most valuable to your leadership journey?
Size
Maximum 30 participants.
✅ Recommended Networking Settings
Once participants have completed the Manager Effectiveness mentoring experience, we recommend participants be placed in a Networking experience. It's a way to continue engagement, build managers' networks and develop new skills.
Recommended Conversation Starters
Here is a list of recommended questions for participants in your Manager Essentials Networking.
What is your current role at the company?
In your opinion, what are the most important responsibilities of a manager, and what are some best practices you can implement to fulfill those responsibilities effectively?
What is the most common challenge you face as a manager, and how might you effectively address it?
How do you think managers can best support the growth and development of their team members?
If you could give one piece of advice to a new manager, what would it be?
Frequency
We recommend participants meet once per month.
Match Criteria
Profile Segment | Match Rule | Match Type |
Role | Equal level | Required |
Department | Outside of Department | Required |
Language | Based on member selection | Required |
Region | Based on member selection | Required |
Country | Based on member selection | Preferred |
Feedback Questions
These are the survey questions each participant will receive after they meet for their networking match.
Q. How do you feel about your conversation?
A. Loved it; Liked it; Not sure; Room for improvement; We skipped this meeting
Q. Was this match a valuable addition to your network?
A. Yes; No
Q. What did you take away from your conversation? (Select all that apply)
Made a new connection that can help me professionally
Shared manager best practices & ideas
Learned something that can help me manage my team
Gained confidence in my networking skills
Found an opportunity for cross-team collaboration
Learned about career opportunities
Q. Do you have a story to share from your conversation?
A. Open Text