👤 This article is for 10KC Member, Hub Admin, Development Program Manager
In this article, we will provide an overview of the areas of your 10KC experience that will be translated and those that require translation (normally owned by the customer admin or communications team).
10KC Translation: What's Covered, Where You Come In
At 10KC, we're committed to supporting users across multiple languages. Here's a clear breakdown of what's automatically translated and what might need your attention for the best experience:
✅ Already Translated
Help Centre Articles: A repository of content that covers everything you need to know from setting up and managing your program to recommendations and common questions are available in multiple languages.
10KC Support: Email and chat help are offered in English and French.
Platform Navigation: Menus, buttons, and the core parts of the platform will be in the user's chosen language (we support English, French (CA), Spanish (LA), Korean, and Japanese).
Standard Platform communications: Introductions (match, reminder, feedback, compliment, inactive opt-out), Office Hours (invitation, reminders, feedback, host engagement, host prep, host feedback), Development Programs (session survey, progress summary), Platform (verification)
👀 Looking for a language that isn't currently supported? Reach out to 10KC Support or your CSM to discuss!
✍️ Machine Translated (With Editing Option)
Program Content:
❗️Program curriculum and guides will be provided in the users selected language. However, program videos and resources remain in English to ensure a consistent experience for all participants.
❗️Any changes made to the original English version of the Development Program content's subject and body will not overwrite your manually translated versions. This allows you to refine the original content without losing your translation efforts.
⭐️ Best Practice
We suggest that participants choose to leverage in browser translation capabilities and/or turn on translated subtitles for videos.
⭐️ Best Practice
Some customers also choose to supplement or replace curriculum resources with those from their own Learning Management System or Learning Library if they have bilingual resources and prefer to use these.
👉 You Translate
Your Program or Organizational Content:
Hub description
Roles
Custom segment titles (ex: Department)
Custom segment description (ex: Which department do you work in?)
Custom segment values (ex: Finance)
Goals
Interests
Program orientation and/or training materials
❌ What is Not Translated
What Members Write:
Member-added profile info (ex: headlines, pronouns, icebreakers, etc.)
Member answers to survey questions
Office Hour content (provided by the member creating the Office Hour ex: titles, descriptions, materials, etc.)