👤 This Article is for 10KC Team members.
What is a Help Center Article?
A Help Center Article is a page on 10KC’s Help Center that provides enablement to 10KC Administrators, End Users or 10KC team members. There are several Types of Articles, and each Article Type comes with an Article Template.
Types of Help Center Articles
There are several standard Types of Help Center Articles. Each Type is generally owned by a specific team at 10KC and leverages an Article Template to ensure the Authors are including the proper information in a consistent format.
Article Type | Target Audience | Description | What's Included | Template & Example |
About Article | 10KCers Admins End Users | An article that describes a specific configuration and the intended behaviour. |
| Template: Example Article: |
How To Article | 10KCers Admins End Users | An article that provides instructions on how to complete a specific action. |
| Template: Example Article: |
Guide | Admins 10KCers | A series of instructions/articles on how to complete a larger, multi-step task. |
| Template: Coming soon Example Article: |