👤 This article is for Hub Admins.
Article Goal: To guide Hub Admins on how to configure their Hub's appearance and general settings to control its public visibility, member access, and brand identity.
The Hub settings page is your central location for customizing the look and feel of your Hub, as well as managing its access rules. You can access these settings by clicking Hub settings in the left navigation menu.
You can use the index on the right of this page to quickly jump to specific sections as needed.
✅ Hub Settings
Hub Appearance
This section allows you to customize the visual elements of your Hub that are visible to members.
Hub Name - The Hub Name appears in all Hub communications and in the top left corner of the Hub.
Hub Description - The Hub Description is a short paragraph that appears in the upper left corner of all Hub pages.
Brand Color - The Brand Color is the primary color of your Hub. It appears behind the Hub Description and in various places throughout the UI.
Cover Photo - The Cover Photo is an image that appears in the top left corner of all Hub pages. The image should use a 4:1 ratio and be at least 165 pixels in height.
For detailed, step-by-step instructions on how to edit all of your Hub's appearance settings, please refer to the article: Configuring Your Hub's Branding.
General Settings
This section allows you to manage the access and discoverability of your Hub.
Who can join this Hub?
This setting controls the eligibility of who can join your Hub.
Locate the Who can join this Hub? setting.
Click Edit.
Select the desired option:
Anyone: Existing members as well as member currently not on the platform can join. Anyone who joins the hub will be approved automatically.
Invite only: Only members who receive an invite can join the hub.
Anyone with valid email or invite: Only selected domain addresses and invited members can join. If a person tries to sign-up but was not invited by the admin or does not have an approved email, then admins can approve their join request in the “join requests” page.
Click Save changes.
Is this Hub discoverable?
This setting controls whether your Hub can be found on the Hubs page. If enabled, anyone with access to your 10KC Tenant can request to join this Hub.
Locate the Is this Hub discoverable? setting.
Use the toggle to enable or disable this feature.
The change is saved automatically.
Advanced Settings
This section allows you to manage the features and integrations enabled in your Hub.
⛔️ Warning: If you do not understand how the settings in this section work, do not make any changes. Reach out to Support - we are ready to help you understand how to setup your tenant the right way.
Features Enabled
You can select what features are enabled and visible to your members in this Hub.
Invitation campaigns: Enable the invite system that can target groups of people and send customizable reminders in this Hub.
Development programs: Enable building high-impact mentorship programs in this Hub.
Welcome page: Enable displaying the "Welcome page" in this Hub.
Enhanced goal setting: Enable more flexible goal setting for this Hub.
Introductions: Enable matchmaking to allow members to get introduced to each other and engage in an informal conversation.
Office Hours: Allow members in the Hub to see and use Office Hours.
Pathways: Allow members in the Hub to see and use Pathways.
Integrations
This section allows you to select what integrations are enabled in this Hub.
The calendar integration can supercharge productivity and eliminate hours of unnecessary back and forth for scheduling.
You can select your provider from the dropdown.
Danger Zone
Warning: Only edit this section if you're sure with what you're doing.
Hub Status -Deactivating the Hub will stop members from accessing this page and will pause any ongoing Introductions, Office Hours, and Development Programs.
Localization - if localization is currently enabled for your Hub. Members can view 10KC in one of the supported locales. You can select the supported locales from the checkboxes.
✅ Membership Configurations
On this page, you can manage the data that is available for members in your Hub. Some of this data appears on their member profiles, while other data is only available for admins to leverage.
Goals and Interests
Goals and Interests are key member attributes that help the system recommend relevant experiences and matches. Goals describe the categories of experiences offered to members, while Interests help identify how similar or different members are, and can also appear on member profiles to aid conversation icebreakers.
To configure and manage the specific Goals and Interests available in your Hub, please refer to our dedicated guides on Managing Goals and Managing Interests.
Segments (Public & Private)
Profile Segments are pieces of Member data that are used to identify groups of members within your organization. Profile Segments require selection from a dropdown of available options, which is managed by Administrators.
Profile Segments can be input into 10KC either by:
Administrators sharing the information in a member data file, or
Users manually confirming information when claiming their profile
There are two types of segments:
Public Segments: These are visible to all members in your organization. They typically include organizational attributes like Roles, Business Unit, and Job Function/Family.
Private Segments: These are member attributes for internal targeting, matching, or reporting with custom access. They are not visible to members. Examples include Invitation Segments and Position Level.
For detailed, step-by-step instructions on how to add, edit, and configure your Public and Private Segments, please refer to our guide on Managing Hub Segments.
✅ Hub Localizations
On this page, you can add custom translations for your Hub's attributes. You will first set up your Hub for different languages, and then you will return to this page to import your translations.
Supported Languages
This Hub currently supports the following languages:
English (US)
Spanish
French (Canada)
Korean
Japanese
Please note: Only the languages that are checked off in the Hub Settings, Danger Zone for Localization will be visible to members in your Hub.
On this page, you can add custom translations for your Hub's attributes. You will first set up your Hub for different languages, and then you will return to this page to import your translations.
Supported Languages
This Hub currently supports the following languages:
English (US)
Spanish
French (Canada)
Korean
Japanese
Please note: Only the languages that are checked off in the Hub Settings, Danger Zone for Localization will be visible to members in your Hub.
The Translation Process
Enable Localization: First, ensure that localization is enabled for your Hub in the Tenant Settings.
Select Hub Languages: After enabling localization, you will return to the Hub Settings, Danger Zone for Localization to select which languages are available for your specific Hub.
Import Translations: Once localization is enabled and languages are selected, you will come back to this tab to upload your custom translation files. This upload will translate the Hub's configurations for:
Branding: Names, descriptions, and other Hub-level branding elements.
Segments, Interests, and Goals: The custom values and descriptions for all member attributes.
You have two methods for importing your translations:
Method 1: Bulk Upload
Click the "Upload translations" button.
Download the translation template, fill it out with your configured translations, and then upload the completed file.
Method 2: Manual Input
You can also click into each of the sections (e.g., "French Goals") and manually input all the translations directly.
Important: If you do not upload these translations, your Hub will not be fully configured in the new language, even if the language is enabled.
✅ Welcome Page
The Welcome Page explains the intent of the 10KC community, what members can expect by participating and provides a set of resources to guide members in using the platform.
The Welcome Page is the first page a new member sees after completing registration. Members can see the Welcome page at any time by navigating to 'Welcome' in the left navigation bar of the Hub. It's also shared with them via email/instant messaging (if your organization uses a 10KC instant messaging integration via Slack or MS Teams) when they claim their Profile.
Edit the Welcome Page
In the left navigation bar of your Hub, click Hub Settings > Edit Welcome Page
Add a Video URL (optional)
URL must be an embedded URL or code block
Video must be hosted in a location that's accessible by all members
⭐️ Your Hub comes pre-populated with 10KC's 'How it Works' video. Use this to share the 10KC 101
Consider creating a customized Welcome Page Video to personalize your message
You may also choose to upload a thumbnail to display
Edit the text by using the formatting options available on the screen
Select Update once complete
Check it out by visiting Welcome on the left navigation bar when you're done