👤 This Article is for 10KC Team members.
What is the Help Center Repository?
The Help Center Repository is a Notion Database of all Help Center articles that are planned or published. It's used by 10KC team members to:
Contribute to the Help Center
View progress on Help Center population
Keep track of article requirements
Plan and prioritize article requests and updates
Properties
Properties exist for each Page within the Help Center Repository. The Properties that are currently captured, in order of relevance, are:
Name: a name for the article that follows standard naming conventions
Status: the current state of the article (see status definitions here)
Update(s): a summary of the update(s) related to the article
Article URL: the Help Center URL to the article
Priority: a subjective prioritization of publishing or updating the article
Audience: the target audience for the article
Assigned to Team: the team that should take the next steps
Assigned To: a specific individual within Team that should take the next steps
Article Category: the Help Center Category that the article lives in
Article Section: the Help Center Section, within the Category, that the article lives in
10KC Product Page: the 10KC URL breadcrumb that the article relates to
Navigating the Help Center Repository
10KCers can understand and navigate the Help Center Repository by following these steps:
Understand the Views available and choose the one that makes sense for you
Understand the Properties that appear
Find or view Page(s)
Use the
icon in the upper right corner to search for a Page
Use the
icon in the upper right corner to filter Pages based on a Property
Click
to open a Page
To contribute to the Help Center, check out this article
Frequently Asked Questions (FAQs)
Q: What are the different Statuses of a Page in the Help Center Repository?
A: Page Statuses, and definitions of each, are:
Not Started: the need for this article has been identified but it has not been prioritized or started
Prioritized: this article has been prioritized but it has not been started
Published: Requires Update: this article has been published but updates are required
In Progress (Paused): work began on the article but it has been paused
Draft: In Progress: the article is being drafted
Draft: Needs Review: the article is drafted and needs review by another team
Draft: Ready to be Published: the article has been drafted and reviewed and is ready to be published
Published: the article is published and no updates are required
Archived: the article was historically published but has since been Archived